Refund policy
EXCHANGE & RETURN POLICY
• Returns or exchanges can be requested within 24 hours of receiving the parcel.
• To request a return or exchange, an unboxing video is mandatory. The video must clearly show:
- The sealed package before opening.
- The complete unboxing process.
- The product and its condition upon opening.
• Requests without a proper unboxing video will not be eligible for return or exchange.
• All return and exchange requests are subject to review and approval by our team.
• Products must be unused, unwashed, undamaged, and returned in their original packaging with all tags, labels, and accessories intact.
• Since our products are handcrafted from natural wood, slight variations in grain, texture, color, knots, or finish are natural characteristics of the material and not considered defects.
• Minor variations in size, tone, or texture may occur due to the handmade nature of the products.
• Exchanges/returns will not be accepted for damage caused due to mishandling or improper care after delivery.
• Customized, engraved, made-to-order, or sale items are not eligible for return or exchange.
• If the product received is damaged, defective, or incorrect, please contact us within 24 hours of delivery with your order details and unboxing video.
• Approved refunds, if applicable, will be processed to the store credits as per company policy.
• The brand reserves the right to refuse returns or exchanges that do not meet the above conditions.