Shipping policy

At Maajeesa, we blend artisanal woodwork with architectural precision to create heirloom-quality kitchenware and tableware. Because our premium items are handcrafted from natural seasoned wood, ensuring their safe, structurally
sound transit from our workshop to your home is our utmost priority.

This Shipping & Delivery Policy outlines our timelines, handling protocols, and terms governing transit logistics.

1. PROCESSING & CRAFTING TIMELINES
Unlike mass-produced items, each Maajeesa creation undergoes a meticulous finishing and quality-assurance inspection
before dispatch:
Standard Collections: Ready-made designs, standard tableware, and stock products are typically processed and dispatched within 2 to 4 business days from order confirmation.

Bespoke & Custom Orders: Items requiring personalised laser engravings, architectural adjustments, or made-to-order dimensions carry a dedicated crafting timeline. These pieces are generally dispatched within 7 to 14 business days, as detailed during your consultation or checkout.
Please note: Processing timelines do not include national holidays or regional Sundays. An order confirmation email is sent immediately upon successful payment architecture.

2. DELIVERY ESTIMATES & LOGISTICS PARTNERS
We partner exclusively with reliable, tier-one domestic courier networks to guarantee that your premium woodenware is
handled with care throughout its journey:
Domestic Transit Window: Once dispatched from our facility, standard domestic shipments generally arrive within
5 to 7 business days, depending on your geographic location.
Remote Locations: Deliveries to specialized regions, tier-3 towns, or deep rural zones may require an additional 2 to 3 business days beyond standard windows.
While we strive to meet every delivery milestone, exact arrival dates are subject to logistical factors beyond our direct
control, such as extreme weather events, regional transit clearances, or festive peak-season high volumes.

3. TAXES

All listed product prices and subsequent shipping charges are inclusive of statutory Goods and Services Tax (GST) within India.

4. REAL-TIME SHIPMENT TRACKING
Transparency is foundational to our brand philosophy. Within 24 hours of your parcel leaving our design facility, a dedicated tracking link and airway bill (AWB) number will be transmitted via your registered email address and contact
number. This allows you to monitor your shipment's journey in real-time from our workshop straight to your doorstep.

5. SECURE PACKAGING & TRANSIT RISK PROTECTION
Because premium Mango, Acacia, and Pine woods react naturally to rapid structural changes, we utilise reinforced, high-grade shock-absorption packaging materials to protect your items from moisture, impact, and shifting during transit.
Crucial Quality Control Check: Upon receipt, please inspect the external condition of the courier box. If the external packaging appears explicitly torn, severely crushed, or tampered with, please record photographic proof before signing for the delivery, and immediately refer to our mandatory Unboxing Video Protocol within 2 days to initiate a claim.

6. ADDRESS ACCURACY & NON-DELIVERY ATTEMPTS
Our logistical systems fulfil orders exactly as specified by the customer during checkout:
Address Corrections: If you identify an error in your submitted shipping address, notify our customer support team within 12 hours of order placement. Once a tracking number has been generated or the parcel has exited our facility, address adjustments cannot be executed.
Failed Delivery Attempts: Our logistics partners typically attempt delivery up to three times. If a parcel is returned to our facility due to incorrect contact details, an incomplete address, or repeated customer unavailability, the customer will be responsible for additional shipping fees required to re-route or re-ship the order.

7. CONTACT AND SUPPORT
For any queries regarding your shipment's active tracking status, or logistics assistance, please connect with our customer care desk at contact@maajeesa.com.